PRIVACY POLICY FOR FRENCH KANDE

Last Revised 10/31/2024

Brand Identity
All French Kande content (logo, brand name, imagery, copy) is protected by copyright and is the property of French Kande.

Privacy
At French Kande, we value our customers and respect your privacy. We want you to understand what information we collect about you, how we use it, and the safeguards we have in place to protect it. This policy describes the personal information we collect about you on the frenchkande.com website (the “Website”), why we collect it, how we use it, and when we share it with third parties. Our policy also describes the choices you can make about how we collect and use your information. We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.

The Information We Collect
When you place an order on the Website, we obtain the information necessary to complete your transaction and enhance your experience as a customer. This information may include your name, address, telephone number, email address, delivery address, size, date of birth and mailing preferences. This information is required to fulfill your order.

If you register with French Kande, we will collect the information you submit online during that process.

We may run promotions, surveys, contests, or sweepstakes on the Website. If you choose to participate in any of these events, we may collect additional information in connection with your participation.

We may also obtain information about your product preferences from your transactions and other interactions with us.

If you have items shipped directly to a third party, we may collect that party’s name, address, telephone number, and email address.

We may collect consumer information from third-party providers to improve our customer database and understand our customers better.

When you visit the Website, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some cookies installed on your device. As you browse the Website, we collect information about the individual web pages or products that you view, how you arrived at the Website, and how you interact with it. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

• Cookies: Data files placed on your device that often include an anonymous unique identifier. For more information about cookies and how to disable them, visit allaboutcookies.org. You can set your browser to refuse cookies or to notify you when a cookie is sent, but some features of the Website may not function properly if you disable cookies.
• Log Files: Track actions occurring on the Website and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
• Web Beacons, Tags, and Pixels: Electronic files used to record information about how you browse the Site.

Third Party Pixels and Cookies
When you visit our website, log in, register, or open an email, cookies, ad beacons, and similar technologies may be used by our online data partners or vendors to associate these activities with information they or others have about you. We may send communications and marketing to these email addresses. You may opt out of receiving this advertising by visiting retention.com/optout.

Using the Information We Collect
We may use the information we collect for various purposes, including:

• To process and fulfill your order, including sending emails to confirm your order status and shipment.
• To provide any services you request.
• To respond to your customer service inquiries.
• To screen your orders for potential risk or fraud.
• To notify you of product recalls or provide information about products you have purchased.
• To help protect against fraudulent use of your personal information and maintain the security of our Website.
• To send you catalogs or other direct mail offerings.
• To send you emails or other communications.
• To administer and fulfill our customer recognition programs, sweepstakes, contests, and similar promotions.
• To identify your product and service preferences to inform you of new or additional products, services, or promotions that might interest you.
• To analyze trends and statistics.
• To invite you to participate in surveys.
• To enhance your shopping experience, such as improving merchandise selections or customer service.

We may also use the Device Information that we collect to screen for potential risk and fraud (particularly your IP address) and to improve our Website by generating analytics about how customers browse and interact with it, and to assess the success of our marketing campaigns.

Information We Share With Others
We may share your personal information in the following ways:

• We may provide personal information to third-party marketing partners, affiliated companies, or other companies for commercial purposes.
• We share your Personal Information with third parties to help us use your Personal Information as described above. For example we use Google Analytics to help us understand how customers use the Website—you can read more about how Google uses your Personal Information here. You can also opt-out of Google Analytics here.
• We may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may interest you. For more information about targeted advertising, visit the Network Advertising Initiative’s educational page at networkadvertising.org.
• You can opt-out of targeted advertising. To do so on a third-party website, consult the site’s settings or help function. You can also opt-out of some targeted advertising services by visiting the Digital Advertising Alliance’s opt-out portal at optout.aboutads.info.
• We may be required to disclose information pursuant to lawful requests, such as subpoenas or court orders, or in compliance with applicable laws. We may also disclose that information to protect our rights, interests, and property, as well as those of our customers and employees.
• If our business ownership changes, customer information relevant to the business may be transferred to the new owner or retained by the company for ongoing operations.

Safeguarding the Information We Collect
Protecting your personal information is important to us. We have appropriate and reasonable physical, technical, and procedural safeguards in place to secure the personal information we collect from you. We protect the information you provide us by:

• Processing your order through a secure server that encrypts all information you input before it is sent to us.
• Encrypting credit card numbers before processing your order.

Your Choices Regarding the Use of the Information We Collect
You may use any of the following methods to inform us of choices regarding your information:

Postal Mail
If you do not want to receive catalogs or promotional mail from French Kande, you may:

• Write to us at French Kande, 312 East Imperial Avenue, El Segundo, CA 90245
• Call us at (310) 414-3400
• Email us at [email protected].

Emails
If you have subscribed to receive promotional email offers and updates, you may unsubscribe at any time by clicking the “unsubscribe” hyperlink in all French Kande email offers or contacting us via the methods above.

Sharing with Other Companies
If you prefer that we NOT share your information with companies not affiliated with French Kande or third-party marketing partners, please let us know by contacting us via the methods mentioned above.

Notice to California Residents – Your California Privacy Rights
Under California Civil Code § 1798.83, a California resident with whom French Kande has an established relationship has the right to request certain information concerning the types of personal information shared with third parties for their direct marketing purposes within the preceding calendar year. All requests must be in writing and sent by mail to: French Kande, 312 East Imperial Avenue El Segundo, CA 90245or by email to.

Updating Your Contact Information
You can update or correct your name, address, telephone number, email address, or other information by logging into your account and making the relevant changes.

Aggregate Information
We may collect non-personal information about how users navigate through the Website. This aggregated information does not include individual names or personal data, so it does not identify you or any other customer.

Children’s Privacy
We do not knowingly collect personally identifiable information from children under the age of 13 on the Website. By using the Website, you represent that you are 13 years old or older, or that you are the parent or guardian of a person under 13 and consent to their use of the Website. If we learn that we have collected personal information from users under 13, we will deactivate the account and take reasonable measures to delete such data. If you become aware of any data collected from persons under 13, please contact us at [email protected].

International Transfer of Information; Rights of European Union Residents
We may transfer, store, and/or process your information in countries other than your country of residence. If you are a resident of a European Union country, you have the right to access and obtain a copy of personal information we hold about you, to request that we rectify inaccuracies, and to request that we delete personal information. To exercise any of these rights, please contact us using the contact information below.

Contact Us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us:

• Email: [email protected]
• Phone: (310) 414-3400
• Address: French Kande, 312 East Imperial Avenue, El Segundo, CA 90245